Once enrolled in the Paperless option, it is your responsibility to inform us of any changes to your email address. It is also your responsibility to keep your email address active and capable of receiving new emails. To do this, ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address, spam blocked emails address.
2. What happens if an email is returned as undeliverable?
If an email is returned to us as undeliverable, we will send you a paper version of the relevant document. If two consecutive emails sent to you are returned to us as undeliverable within a 45-day period, you will be automatically un-enrolled from the Paperless option, and you will receive paper versions of all insurance documents via United States Postal Service (USPS). These documents will be delivered to you via USPS to your postal address listed with Us. You can re-enroll in the Paperless option by providing a corrected, valid email address and completing the enrollment process again.
3. Which documents will I receive electronically?
You will only receive the categories of documents that you have elected to receive electronically. There may be some documents that we cannot deliver electronically due to legal and technological constraints in your state. These documents will be delivered to you via USPS to your postal address listed with Us.
4. How do I access my documents?
Your bills are sent to you via email and provide the option to pay online (login required) or over the phone (via our Automated Billing System). If you have selected the documents and bills option, we will send you an email message with a link to our website when new documents are available to review, print, or save to your computer. It is your responsibility to log in to our website to view your documents.
5. How can I un-enroll from the Paperless option?
You may enroll or un-enroll from the Paperless option at any time. Upon un-enrolling, all further documents will be mailed to your postal address listed with us via USPS (please allow up to five (5) working days to process your un-enrollment).
6. How can I enroll in Paperless option?
If you are not already established to receive electronic communications or you have previously unsubscribed and wish to re-establish electric communications (please allow up to 72 hours to process your enrollment). You may enroll by doing any of the following: Subscribe or Unsubscribe Updates <> Customer Service
7. How can I request reprints of my documents to be sent via USPS?
If you are unable to view or print your documents from our website, text, or e-mail, you may request paper copies of your documents, free of charge, at any time. The paper copy will be mailed to your postal address listed with us via USPS.